Rules of play

To ensure that you have a great time at Titchy Town, all we ask is that you adhere to the following rules

  1. Children must be accompanied by a responsible adult, over the age of 18 who must always remain in the building. Titchy Town does not accept responsibility for the supervision of children. Unaccompanied adults (adults with no children in their party) are not permitted.

  2. Our role-play area has a large number of props, with a number of them being quite small so all children under 3 must be supervised by parents/carers at all times.

  3. Children or adults who are unwell should not visit the play centre. Please follow current government guidance regarding Covid-19 on social distancing and isolation periods.

  4. The recommendation is that only one adult is in each role play house at a time to allow for social distancing.

  5. All food must remain in the cafe area. Food or drinks are not permitted in the role pay area.

  6. We ask that both you and your children follow a ‘be fair, kind and polite’ approach to play so that everyone has fun. It is the responsibility of the supervising adult to ensure children under their supervision are always well behaved. Fighting, climbing, running, bullying or abusive language will not be tolerated. Parties may be asked to leave without refund.

  7. All accidents must be reported to a member of staff to ensure we can provide any necessary assistance and record the incident.

  8. We cannot be held responsible for accidents which occur as a result of the child's behaviour when playing or due to a lack of supervision by the accompanying adult.

  9. Please report any broken equipment so that it can be removed and replaced. Upon leaving the building please ensure that any Titchy Town resources are left behind. 

  10. You are not permitted to bring your own food on to the premises, with the exception of baby food and formula, or that required for medical reasons. Only food purchased at our onsite café may be consumed within Titchy Town. To avoid embarrassment, if you have brought your own food because your child has special dietary requirements then please speak to a manager who will be able to advise.

  11. We recommend Face masks to be worn within the play centre, other than when eating or drinking.

  12. All parents and children are advised to sanitise hands when entering and exiting the site. Hand sanitisers put up around the room. Hand sanitiser to be used every time you enter and exit the role play house area - mandatory.

  13. Implement social distancing where possible: no more than 6 people in a group (follow up to date government guidance) 

Once in the centre, customers should remain with their group and maintain appropriate social distance.